EHealth working on shortening wait times for people wanting proof of vaccination document

What a difference a week makes.

Last week, EHealth Saskatchewan said if you phoned looking to set up a MySaskHealthRecord account, the wait was less than five minutes, but with many like the Riders, the U of R and the City of Regina now saying you need to show proof that you have been fully vaccinated, the rush is on.

That rush has resulted in frustration as many have been waiting for over an hour to get a PIN number to complete their registration to access the account and get the information required.

Vice President of Programs and Technology Davin Church says EHealth is extremely apologetic for the wait being experienced and says work is being done to correct the problem like redeploying workers and hiring some to help reduce the wait time,

“We are sitting at about under an hour now when it comes to average wait-times, but that time is slowly being reduced as we add more workers.” Church said. “We are opening it this weekend as well so you can phone between 8:30-4:30 including Labour Day as we try and work through this.”

More than 70,000 people have downloaded their proof of vaccination form this week alone with around 2,500 to 3,000 calls a day.   Some have wondered why the process can’t be completed online and why a phone call is needed to get the PIN number that is required. Church says security reasons play a big reason in that as they want to make sure the right person is getting the information needed.

Some are also wondering if they don’t get the proof of vaccination form that is required if they can just use the card handed out when vaccinated.  Church says that is basically up to the group or organization requesting the form as to whether or not it can be a temporary fix until your account has been made and you can access what is needed.

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